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TERMS AND CONDITIONS


Please read these Terms and conditions carefully before using this Website and/or the Cargozdel App. Your accessing or use of this Website and/or App and/or completing the registration, as well as your agreements to use the Services provided by Us confirms your unconditional acceptance of the following Terms of Use. If you do not accept each and every of these Terms of Use, do not use this Website or the Cargozdel App.

1.                   Accepting these Terms of Use

1.1    Welcome! The Website www.Cargozdel.com (the “Site”) and our mobile software application “the Cargozdel”) (the “App”) is operated by M/s Cargodel Infotech Solution Pvt Ltd located at 104, R.G. Trade Tower, Pitampura, Delhi (“WeOur or Us”) for Users including anyone who accesses or registers for the Site (together, “UserUsersYou or Your”). The Site and the App are provided to help Users find transport for delivery of goods. (the “Services”).

1.2    SEPARATE TERMS OF USE SHALL APPLY TO THE TRANSPORTATION AND/OR DELIVERY SERVICES ORDERED THROUGH OUR SITE AND THE APP, INCLUDING PAYMENT RATES AND CANCELLATION POLICIES SET BY THE TRANSPORTATION PROVIDERS (“TRANSPORTATION RULES“).

1.3    We may in Our sole discretion and at any time, change, add, or delete portions of these Terms of Use, the Additional Terms, and any other terms on the Site. It is Your responsibility to check these Terms of Use, the Additional Terms, and any other terms on the Site for changes prior to use of the Site. Your continued use of the Site following the posting of changes constitutes Your acknowledgment and acceptance of, and agreement to, such changes. We will notify You of any such material changes by posting notice of the changes on the Site.

1.4    PLEASE READ THIS TERMS OF USE CAREFULLY AND IN ITS ENTIRETY BEFORE USING THIS SITE OR THE APP, AND CHECK IT PERIODICALLY FOR CHANGES. YOUR USE OF THE SITE IS SUBJECT TO AND CONDITIONED UPON YOUR AGREEMENT TO, AND COMPLIANCE WITH, ALL OF THE TERMS OF USE BELOW (THE “AGREEMENT”). IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MAY NOT USE THE SITE OR THE APP. BY CLICKING A BOX THAT STATES THAT YOU HAVE READ AND AGREE TO THESE TERMS, YOU SIGNIFY (1) YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF, AND AGREEMENT TO, THESE TERMS OF USE, (2) YOUR CONSENT TO BE BOUND BY THIS AGREEMENT, AND (3) THAT YOU ARE 18 YEARS OF AGE OR OLDER.

1.5    You acknowledge that these Terms of Use are supported by reasonable and valuable consideration, the receipt and adequacy of which You hereby acknowledge, and which include, but are not limited to, Your use of the Site and receipt of data, materials and information available at or through the Site, the possibility of Our use or display of Your Submissions (as defined below in Section 13, and the possibility of the publicity and promotion from Our use or display of Your Submissions.

2.                   Use of the Site and the App

2.1    Users must create an Account to access the Services (“Account”). Users shall access and use the Site and the App only for personal, non-commercial purposes, and only as long as they are in compliance with all provisions of the Agreement. Users shall not use the Site or the App for commercial purposes or in any way that violates the law or the terms of this Agreement, or harms Us, or any other person or entity, as determined in Our sole discretion.

2.2    You may cease to be a User of the Site or the App at any time by sending Us written notification via email to support@cargozdel.com or by registered mail to Our address at 104, R.G. Trade Tower, Pitampura, Delhi. Ceasing to be a User of the Site or the App shall not relieve You of any payment obligations that You incurred in connection with the Services prior to cessation.

2.3    We or third parties authorized by Us may from time to time place commercial content on the Site or on the App. We have no control over for the accuracy, truthfulness, quality, safety or legal aspects of content provided by third parties, nor do We endorse, guarantee, or are We responsible for such content (even if Users receive any benefits related to the Site or the App in connection with such third party offers). It is User’s responsibility to understand and accept the terms and payment obligations of all such content that Users pursue.

2.4    Occasionally, the Site and the App may experience interrupted service, delays or errors. This may be due to a number of reasons including maintenance that We perform on the Site or the App, as well as reasons beyond Our control. We will attempt to provide You with prior notice of any interruptions, delays or errors, but cannot guarantee that such notice will be provided.

2.5    Minimum hardware and software requirements for use of the Site and the App may be posted on the Site or the App from time to time. However, We do not guarantee the access to or performance of the Site or the App even if Users meet such minimum requirements.

2.6    We may, in Our sole discretion and at any time, in any way, for any reason, change or discontinue any part of the Site, the App or Services, or impose charges for accessing any or all portions of the Site, the App or Services, with or without notice to You. We shall not be liable to You or any third party should We exercise Our right to modify or discontinue the Site, the App or Services. If You object to any such changes, Your sole recourse will be to cease accessing the Site, the App or Services. Your continued access of the Site, App or Services following any such changes shall constitute Your acknowledgement of and agreement to such changes, and Your satisfaction with the Site, App or Services as so modified. You agree that We may in Our sole discretion and at any time, in any way, for any reason, immediately terminate Your access to the Site, App and Services. YOU ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY TERMINATION OF YOUR ACCESS TO THE SITE, APP OR SERVICES. TERMINATION OF YOUR ACCOUNT SHALL IN NO WAY MODIFY OR VOID ANY PAYMENT OBLIGATIONS YOU MAY HAVE INCURRED THROUGH YOUR USE OF THE SITE, APP OR SERVICES, WHETHER SUCH OBLIGATION IS TO US OR A THIRD PARTY.

3.                   Accounts.

3.1    To set up an Account, You must provide, among other things, your name, a functioning e-mail address where You can be reached, a password of your selection, and a method of payment (collectively, Your “Account Information“), which You may not transfer to or share with any third parties. You agree to provide true, accurate, current and complete information for Your Account and/or Reservations (as defined below). You shall not (a) register for more than one Account, (b) register for an Account on behalf of a third party, (c) use any Account other than Your Account, or (d) permit any third party to use Your Account.

3.2    You are solely responsible for all use of Your Account Information and all Reservations and activities, act or omission of any third party, including without limitation any act or omission in violation of these Terms of Use, that may occur under or in connection with Your Account. You shall notify Us immediately by sending an email to support@cargozdel.com if You become aware that Your Account Information is being used by unauthorised person.

3.3    We reserve the right to take any and all action as deemed necessary or reasonable in Our sole discretion, to ensure the security of the Site, the App and Your Account, including without limitation terminating Your Account, changing Your password, or requesting additional information to authorize transactions on Your Account.

4.                   Pricing.

4.1    While We do not charge fees to use the Site, the App or Services, We may charge fees for certain auxiliary services (such as making a Reservation by telephone, or selecting premium options for Your Services). Any rates or fees presented to You via the Site, App or Service when searching or making a Reservation for Services are estimates only (“Fee Estimates”) and provided solely for convenience. Fee Estimates shall not constitute a guaranteed or comprehensive price quote and You shall not rely on Fee Estimates. Fee Estimates may not include additional fees including without limitation fees for taxes, wait time, gratuity, fees, tolls, additional stops, changes to the final destination, baggage charges, other additional charges, or variations in ground conditions that may result in an actual fee (“Actual Fee”) charged by the Transportation Provider that is higher than the Fee Estimate. You shall be fully liable for payment of the Actual Fee charged by the Transportation Provider each time You reserve or receive Services.

5.                   Reservations

5.1    These Terms of Use, together with the Additional Terms, the Transportation Rules and any other terms on the Site shall govern any Reservation for Services You make through the Site, the App or Services or by phone (a “Reservation“).

5.2    You understand and acknowledge that all reservations for commercial transport made via the Site, the App and/or the Services are being made with private companies, and that you will be picked up in a For Hire Vehicle that is part of said companies’ fleets. The App does not provide you with the ability to reserve rides with “cabs.” We are not liable, and You hereby waive any claims, causes of action, liabilities or damages arising from claims that We failed to provide you a reservation for a cab, or that you were not picked up in a cab.

5.3    In the event We or the applicable Transportation Provider cannot fulfill the Reservation, We will use commercially reasonable efforts to contact You via the contact information associated with Your Account at the time of the Booking. You acknowledge and agree that any violation of the Terms of Use, the Additional Terms, the Transportation Rules or any other terms on the Site may result in cancellation of Your Reservation (s), in Your being denied access to any Reservation, or in Your forfeiting any fees You may have paid for such Reservation(s). You hereby authorize Us to debit Your Account (via the method of payment associated with Your Account) for any costs We incur as a result of such violation.

5.4    We reserve the right to charge a fee for payments made through the Site, the App or Services, and the Transportation Provider may also charge You a Usage fee in connection with Your Reservation and payment through the Site or Services.

5.5    Any information related to the times for Services (including arrival time of a Transportation Provider and how long a delivery trip will take) are estimates only (“Time Estimates”) and provided for Your convenience. Time Estimates shall not constitute a guaranteed or comprehensive price quote and You shall not rely on Time Estimates. The actual arrival time and length of Services are subject to factors outside of Our control, including without limitation weather, traffic, ground conditions and the actions of the Transportation Provider.  We shall not be liable, and You hereby waive any claim, cause of action, damages, demands or liability against Us, arising from a failure by a Transportation Provider or its driver either to pick you up or deliver you to your intended destination in a timely manner, or to timely deliver any goods.

6.                   Payment, Receipts and Refunds.

6.1    You may pay for any Services through Our Site, the App or Services or with a credit card or debit card directly, although certain Transportation Providers require Us to charge for their Services through the Site, App or Services. To pay for Services through Our Site, App or Services, You shall provide US with the payment information necessary to process a Reservation prior to making the Reservation. Your submission of Your payment information to Us constitutes Your authorization to Us to charge the applicable fees at Our convenience. You represent that You will not use any credit card, debit card or other form of payment unless You have all necessary authorization to do so. If You do not elect to use the payment methods through Our Site, App or Services, You will be responsible for all fees arising from the Services You order through Our Site, App or Services.
6.2     At the conclusion of your ride, you will be provided a receipt upon your request through email. We reserve the right to issue amended receipts in the event the amount appearing on the original receipt is inaccurate.

6.3    We reserve the right to issue refunds in our discretion. All refunds shall be in the form of Account credit only. We do not issue cash refunds or refunds of any kind other than Account credit.

7.                   Promotions

7.1    From time to time, We may offer promotions, deals or discount codes for the Site, App and Services. We may in Our sole discretion establish, modify, suspend, end, reject or refuse to honor such promotions, deals or discount codes at any time, with or without notice to You. Promotions, deals or discount codes are limited to one use per customer. We may post additional terms regarding promotions, deals or discount codes on the Site or in the App.

8.                   Cancellations and No-Shows.

8.1    Any cancellations, no-shows or failure to be present to accept deliveries shall be governed by Our Terms of Use and the applicable Transportation Provider’s Transportation Rules. Additionally, certain Reservations shall have specific cancellation windows and you shall be responsible for all fees if you fail to show for a Reservation and fail to cancel the Reservation within the cancellation window. The Transportation Rules and associated fees may vary by Transportation Provider.

9.                   Lost Property.

9.1    We are not responsible for finding or replacing any property you may lose in connection with your ride.   Please contact your driver directly. If you need help contacting your driver, you may contact us at 80-100-79000.

10.                Bank Fees.

10.1Some banks and credit card companies impose fees for certain transactions. Such fees are determined solely by your bank or credit card company and we are not responsible for payment of any such fees. If you have any questions about these fees or the exchange rate applied to Your Reservation, please contact your bank or credit card company.

11.                Mobile Communications.

11.1By accessing and using the Site, App or Services with a mobile device, Your acknowledge and agree that You may receive certain communications from the Site, App or Services including without limitation SMS, MMS, text messages, mobile emails, or other electronic communications means, collectively “Mobile Communications”. By accessing and using the Site, App or Services via mobile devices, or by using certain mobile features including without limitation sending or receiving Mobile Communications, You may incur fees from the provider or carrier of the mobile services that You use (“Carrier“) and You shall be solely responsible for the payment of such fees.

11.2If You elect to include information about Your location (including location-related information provided by Your Carrier or any applications) in Your Account Information, You acknowledge, accept and agree that (i) such information shall be made available to Transportation Providers when You make a Reservation for Services; and (ii) We shall not be responsible for the accuracy of such information or any use of such information by third parties including without limitation Transportation Providers.




12.                Electronic Communications.

12.1You (i) consent to receive communications from us in an electronic form; and (ii) agree that all Terms of Use, agreements, notices, documents, disclosures, and other communications (“Communications“) that We provide to You electronically satisfy any legal requirement that such Communications would satisfy if it were in writing. Your consent to receive Communications and do business electronically, and Our agreement to do so, applies to all of Your communications and transactions with Us. The foregoing does not affect Your non-waivable rights. You may also receive a copy of these Terms of Use by accessing this Site. You may withdraw your consent to receive Communications electronically by contacting Us via email at support@cargozdel.com. If You withdraw your consent, from that time forward, You must stop using the Site and Services. The withdrawal of Your consent will not affect the legal validity and enforceability of any obligations or any electronic Communications provided by Us or any business transacted prior to the time You withdraw Your consent. You shall keep Us informed of any changes in your email address so that You continue to receive all Communications without interruption.

13.                Proprietary Rights.
13.1        The design of this Site and the App, and all content, services, features, data, text, artwork, images, photographs, graphics, drawings, videos, audiovisual works, scripts, logos, copyrights, trademarks, service marks, patents, slogans, trade names, trade secrets, trade dress, format, design, User interface, software, information, functions, computer games, dialogue, ideas, concepts, suggestions, stories, screenplays, music, lyrics, sound recordings, profiles, appearances, performances, catch words and/or other similar materials displayed on or that can be downloaded from this Site and the App, are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with prior written permission of the owner of such material. The contents of this Website and App are © 2015, Cargozdel. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Site or the App in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. All material (collectively, the “Content”) appearing on this Site or the App, including but limited to the images, video, text, terms and conditions, privacy policy, source code, designs, or anything else that is delivered to your browser when you use any portion of this Site or the App, is protected intellectual property owned by Us. You may use the Content under and according to these Terms, but all other uses are prohibited and will be treated as an infringement of our intellectual property rights. You shall not:
a)       sublicense, sell, assign or otherwise share the Content with anyone;
b)       duplicate any part of the Site, App or any Content appearing on the Site or the App, for any purpose (except as expressly provided elsewhere in these Terms);
c)       distribute, share, trade or create any derivative works based on the Site, App, or any of the Content, and you agree that any such use is NOT “fair use” under provisions of IPR Laws applicable in India;
d)       use the Site, App and/or any of the Content for any public display, public performance, sale or rental, and you hereby agree and stipulate that any and all such uses are NOT “fair use” under provisions of IPR Laws applicable in India;
e)       post, share, trade or offer for use/viewing/listening to or transcription copy of any or all of the Content to or through any websites or service, including, without limitation, through one-click hosting sites, file locker sites, bit torrent protocol, public or private forums, social sites, video hosting “tube” sites, or any other similar technology;
f)        remove any copyright or other proprietary notices from any of the Content; or
g)       circumvent any encryption or other security tool(s) used anywhere on the Site or the App.

13.2You acknowledge and agree that the foregoing list of prohibited uses is exemplary, non-exhaustive, and provided for illustrative purposes only. You further agree that the use of bots, employees, contractors, resellers, assigns, or any kind of automated process to copy, download, hot-link, frame, or otherwise use any Content is prohibited and will in all instances be considered commercial uses. Any license granted to You will terminate and be immediately revoked upon Your use of any Content in violation of this Section.

14.                Rules of Conduct.

14.1In connection with Your use of the Site, its Content, and any and all submissions, You agree to abide by all applicable local, state, national and international laws and regulations and not, nor allow or facilitate others, to violate or infringe any rights (including, but not limited to, copyrights, rights of publicity or privacy, confidentiality and trademarks rights) of others, Our policies or the operational or security mechanisms of the Site. Without limiting the foregoing You shall NOT:

                                    i.            Use the Site or App (including, but not limited to, any Public Forums (as defined below) or other communication systems provided by the Site or App) or any of its Content, including, but not limited to, Your or other Users’ User Submissions, to promote, conduct, or contribute to activities that in Our sole discretion are profane, defamatory, infringing, fraudulent, obscene, pornographic, indecent, commercial, inappropriate or illegal, including, but not limited to, pyramid schemes, surveys, contests, chain letters, gambling, junk e-mail, spamming, promoting hatred towards any group of people or conduct that can reasonably be expected to harm others.
                                   ii.            Use the Site or App in any manner which could damage, disable, overburden, or impair the Site or App, or interfere with the access, use or enjoyment of this Site of App by others, including, but not limited to, causing greater demand on the Site or App than is deemed reasonable by Us, attacks such as “flaming” other Users in a manner that might incite or perpetuate a conflict or argument, creating Usernames to attack other Users’ identities.
                                 iii.            Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
                                 iv.            Harvest or otherwise collect PII about another User through the Site or App (including, but not limited to, email addresses).
                                   v.            Copy, modify, distribute, transmit, publicly display, publicly perform or create derivative works of any portion of the Site, App, or any of theirs Content.
                                 vi.            Obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site or the App.
                                vii.            Frame, hyper-link, or otherwise interfere with or in any manner disrupt, circumvent, overburden or compromise any part of the Site or App, their Content, or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Site, App or Content.
                              viii.            Decompile, disassemble, reverse engineer or otherwise attempt to discover any source code or underlying ideas or algorithms of the Site, App or their Content except if and to the extent permitted by applicable law.
                                 ix.            Use any robot, spider, other automated device or any tool-bar, Web-bar, other Web-client, device, software, routine or manual process, to monitor or scrape information from the Site of App, or bypass any robot exclusion request (on headers or anywhere else on the Site of the App).
                                   x.            Use any meta tags or any other “hidden text” utilizing any Content or intellectual property rights owned by, or licensed to, or by, Us.
                                 xi.            Access or attempt to access any other of Our systems, programs or data that are not made available by Us for public Use.
                                xii.            Create or provide any other means through which the Site or App may be accessed, for example, through server emulators, whether for profit or not.

14.2We cannot and do not assure that other Users comply with this Agreement, and Users assume all risk of harm or injury resulting from any such lack of compliance.

15                 Public Communications and Forums.

15.1The Site and the App may enable Users to interact directly with other Users, such as by sending public or pre-defined private messages and posting comments in chat rooms, bulletin board services, news groups, communities, personal Web pages, calendars, and /or other message or communication facilities and forums designed to enable Users to communicate with the public at large or with other Users (“Public Forums”). Use of the Public Forums is permitted only for non-commercial purposes and subject to the terms of the Agreement. You agree to use the Public Forums only to submit, send and receive messages and material that are proper and related to the purpose of this Site and the App.

15.2Users are solely responsible for the submissions they make, and the consequences thereof, on or through the App, the Site and its Public Forums. We do not endorse, guarantee, nor are We responsible for the information, opinions, or recommendations submitted by any User in any Public Forum or otherwise in connection with the Site or App and expressly disclaim any all liability in connection therewith.

15.3Although We are investing efforts in ensuring a safe and pleasant environment, when using the Site or the App You may be exposed to Submissions by others (a) with which You may disagree, (b) that You may find offensive, indecent, or objectionable, or (c) which are inaccurate, misleading or illegal. You expressly assume and agree to bear any and all risks associated with Your use of, exposure to or reliance on any such Submissions. You should be skeptical about information provided by others, and You acknowledge that there is a possibility of use of any Submissions by others, and that Submissions are made at Your own risk. Never assume that people are who they say they are, know what they say they know, or are affiliated with whom they say they are affiliated with. Information obtained in or from Public Forums may not be reliable, and it is not a good idea to take any action based solely or largely on information You cannot confirm. We are not responsible for any Submissions by Users, nor for any actions taken or avoided based on such Submissions. You waive any legal or equitable rights or remedies You have or may have against Us with respect to other Users’ Submissions.

15.4Please respect and interact with other Users as You would in any public arena. Do not reveal any information that You do not want to make public. WHEN ENGAGING IN PUBLIC FORUMS, DO NOT DISCLOSE PII. USERS ACKNOWLEDGE THAT PUBLIC FORUMS AND ANY CONTENT OR FEATURES OFFERED THEREIN ARE FOR PUBLIC COMMUNICATIONS AND USERS HAVE NO EXPECTATION OF PRIVACY WITH REGARD TO ANY SUBMISSION MADE OR RECEIVED IN A PUBLIC FORUM OR OTHERWISE IN CONNECTION WITH THE SITE.

15.5We reserve the right but not the obligation to:
·         Monitor Public Forums and Submissions.
·         Condition access to and use of Public Forums in accordance with age, geographic or other criteria.
·         Review, refuse, remove, modify, store, or otherwise take any action with respect to Submissions, at Our sole discretion and without prior notice.
·         To the extent permitted by applicable law, identify any User and/or disclose any Submission or PII to third parties, when We believe that such identification or disclosure will facilitate compliance with laws or help to enforce these Terms of Use.
We encourage Users to report to Us any suspected violations of this Agreement or any other additional terms posted on the Site.
16.                Privacy Policy
16.1Your use of the Site and Services, and certain information about Users, is subject to Our Privacy Policy, which is hereby incorporated and made part of this Agreement. By accessing this Site, Users consent to the collection and use of information as described in Our Privacy Policy, as may be amended by Us from time to time.
16.2You hereby provide Us with full, irrevocable authority to provide data concerning Your name, mobile telephone number, journey and pick-up time to Our pool of Transportation Providers and drivers in your location. This data will be used to select Your Transportation Provider from Our pool and will enable the Transportation Provider to pick Your goods at the chosen location and deliver at Your destination. No other data about You will be disclosed to the pool of Transportation Providers or Your specific Transportation Provider.

16.2.1       This Site and the App are not directed at children under the age of eighteen (18) and do not knowingly collect any PII from children under the age of 18. If a parent or guardian believes that this Site or the App have collected the PII of a child under the age of 18, please contact Us at support@cargozdel.com  or by registered mail to Our address at 104, RG Trade Tower,Netaji Subhash Place,Delhi - 110034.

16.3You acknowledge and accept that, despite our efforts, there may be times or situations when your PII is inadvertently disclosed by Us or by a third party to whom we have disclosed Your PII. You hereby accept that risk and waive any and all claims, causes of action, damages and liability against Us in the event of inadvertent or disclosure of PII due to breach of Our internal controls.

17.                Links to Third Party Websites

17.1The Site may contain links and references to Websites of others. We may, from time to time, at Our sole discretion, add or remove links to other Websites. These links are provided solely as a convenience to You, and access to any such Websites is at Your own risk. We do not review, approve, monitor, endorse, guarantee, warrant, make any representations with respect to, nor are We responsible for, such Websites. In no event will We be responsible for the information contained in such Websites, their practices or for Your use of or inability to Use such Websites or their services, or transmissions received from such sites. By using the Site, You expressly relieve Us from any and all liability arising from Your use of any third-party Website. We encourage Users to read the privacy policies and other terms and familiarize themselves with the privacy practices of the other Websites before using their services.

18                 Links to the Site

18.1Subject to the terms of this Agreement, Users may display a link to the Site as long as such use is not misleading, illegal or defamatory, and the linked Website contains no infringing or illegal content. Users may not suggest that We endorse, guarantee, sponsor, nor in any way are We responsible for or affiliated with their site, nor tarnish, blur or dilute the quality of Our trademarks or any associated goodwill.
19.          Disclaimers of all Warranties.
19.1        THE SITE, THE APP AND THEIR CONTENTS AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
19.2        WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE SITE, THE APP OR ITS CONTENT OR THE SERVICES SHALL MEET YOUR REQUIREMENTS, OR SHALL BE AVAILABLE, UNINTERRUPTED, CONTINUOUS, TIMELY, SECURE, OR ERROR OR VIRUS FREE; NOR DO WE WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THIS SITE OR ITS CONTENT OR THE SERVICES IN TERMS OF ITS CORRECTNESS, COMPLETENESS, AVAILABILITY, ACCURACY, RELIABILITY OR OTHERWISE, OR IN CONNECTION WITH USERS’ SUBMISSIONS. SUBJECT TO APPLICABLE LAW, USERS ASSUME THE ENTIRE COSTS OF ANY AND ALL REPAIR OR CORRECTION. YOUR USE OF THIS SITE AND ITS CONTENT AND USERS’ SUBMISSIONS IS AT YOUR OWN DISCRETION AND RISK, AND YOU SHALL BE SOLELY RESPONSIBLE FOR ANY RESULTING CONSEQUENCES.
19.3        YOU HEREBY IRREVOCABLY WAIVE ANY CLAIM AGAINST US WITH REGARD TO CONTENT AND ANY CONTENT YOU PROVIDE TO THIRD PARTY SITES (INCLUDING, BUT NOT LIMITED TO, CREDIT CARD INFORMATION AND OTHER PII), TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
19.4        WE DO NOT CLAIM OR PROMISE THAT ANY RIDES OR DELIVERIES ARRANGED USING THE SITE OR THE APP WILL IN FACT OCCUR; THAT DRIVERS WILL PICK UP GOODS OR DELIVERIES ON TIME OR AT ALL; THAT USERS WILL REACH THEIR DESTINATION ON TIME, OR AT ALL. THAT USES WILL RECEIVE THEIR DELIVERIES ON TIME, OR AT ALL. WE ALSO DO NOT MAKE ANY CLAIM OR PROMISE REGARDING THE TIMING, DURATION, QUALITY OR SAFETY OF THE RIDE. YOU HEREBY AGREE AND ACKNOWLEDGE THAT WE HAVE MADE NO SUCH CLAIMS OR PROMISES AND THAT WE SHALL NOT BE LIABLE FOR ANY RESULTING DAMAGES OR LOSSES.
19.5CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF YOU RESIDE IN SUCH A JURISDICTION, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS

20.               Indemnification

20.1USERS SHALL BE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF THEIR ACCOUNT INFORMATION AND PII, AS WELL AS ALL ACTIVITIES THAT OCCUR UNDER THEIR ACCOUNT. USERS HEREBY RELEASE, AND ACKNOWLEDGE AND AGREE, AT USERS’ OWN EXPENSE, TO INDEMNIFY, DEFEND AND HOLD HARMLESS US, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSEES, DISTRIBUTORS, REPRESENTATIVES, AFFILIATES, AND SUCCESSORS FROM ALL LIABILITIES, CLAIMS, ALLEGED CLAIMS, LOSS AND DAMAGES (OF EVERY KIND, WHETHER KNOWN OR UNKNOWN AND SUSPECTED OR UNSUSPECTED), INCLUDING SETTLEMENT COSTS AND ANY LEGAL OR OTHER FEES AND EXPENSES FOR INVESTIGATING OR DEFENDING ANY ACTIONS OR THREATENED ACTIONS AND REASONABLE ATTORNEY’S FEES RELATED IN ANY WAY TO OR ARISING OUT OF THE USE OF OR ACCESS TO THIS SITE, ITS CONTENT, PII, USER SUBMISSIONS OR THE SERVICES. USERS SHALL USE THEIR BEST EFFORTS TO COOPERATE WITH US IN THE DEFENSE OF ANY CLAIM.

21.               Limitation of Liability and Damages Cap

21.1LIMITATION OF LIABILITY AND EQUITABLE RELIEF. IN NO EVENT SHALL WE, OR ANY OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THE SERVICES, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM BODILY INJURY, INJURY TO TO PROPERTY, DEATH, LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF: (i) THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SERVICES, ANY WEBSITES LINKED TO THE SITE OR TO THE APP, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEBSITES OR ON THE APP, (ii) ANY CONDUCT BY OR ON BEHALF OF US THAT CONSTITUTES, OR MAY CONSTITUTE, A CIVIL VIOLATION OF THE COMPUTER FRAUD AND ABUSE ACT OF 1984 AND AS MAY BE AMENDED FROM TIME TO TIME, OR (iii) ANY VIRUSES THAT MAY INFECT, YOUR COMPUTER, MOBILE DEVICE, TELECOMMUNICATION EQUIPMENT, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR ACCESS TO, USE OF, OR BROWSING OF THE SITE OR THE APP, OR YOUR DOWNLOADING OF ANY INFORMATION OR MATERIALS FROM US, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL USERS, SUBSCRIBING ORGANIZATIONS (INCLUDING WITHOUT LIMITATION ANY OFFICERS, DIRECTORS, SHAREHOLDERS AND EMPLOYEES THEREOF), AND ANY AGENTS, REPRESENTATIVES OR ASSIGNS THEREOF, HEREBY WAIVE ANY CLAIMS FOR EQUITABLE RELIEF AGAINST US, OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, ARISING OUT THE SERVICES OR FOR THE REASONS SET FORTH IN SUBSECTIONS (i) – (iii) HEREIN, WHETHER OR NOT SUCH SERVICES WERE USED BY SUCH PERSONS OR ENTITIES.

21.2DAMAGES CAP. IN NO EVENT SHALL WE OR OUR AFFILIATES, CONTRACTORS, EMPLOYEES, AGENTS, OR THIRD PARTY PARTNERS, LICENSORS OR SUPPLIERS TOTAL LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, OR OTHERWISE) EXCEED RUPEES ONE THOUSAND (`1,000/-)

21.3REFERENCE SITES AND THIRD-PARTY APPLICATIONS. THE LIMITATIONS ON LIABILITY AND DAMAGES CAP SET FORTH ABOVE IN THIS PARAGRAPH SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY PRODUCTS OR SERVICES SOLD OR PROVIDED ON ANY REFERENCE SITES AND THIRD PARTY APPLICATIONS OR OTHERWISE BY THIRD PARTIES OTHER THAN US AND RECEIVED BY YOU THROUGH OR ADVERTISED ON THE SITE OR THE APP, OR THE SERVICES OR RECEIVED BY YOU THROUGH ANY REFERENCE SITES AND THIRD PARTY APPLICATIONS.

21.4EFFECT OF STATE LAW. THE LIMITATIONS ON LIABILITY AND DAMAGES CAP SET FORTH IN THIS PARAGRAPH ARE ENFORCEABLE TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW. CERTAIN STATE’S LAWS MAY NOT RECOGNIZE OR OTHERWISE MAY LIMIT SOME OF THE LIMITATIONS OF LIABILITY AND DAMAGES CAP SET FORTH HEREIN. IF SO, YOU MAY HAVE ADDITIONAL RIGHTS.

22.               Basis of the Bargain

22.1YOU ACKNOWLEDGE AND AGREE THAT WE HAVE OFFERED OUR SERVICES, SET ITS PRICES AND ENTERED INTO THESE TERMS IN RELIANCE UPON THE DISCLAIMERS OF WARRANTIES, THE LIMITATIONS OF LIABILITY AND LIABILITY CAP SET FORTH HEREIN; THAT THE DISCLAIMERS OF WARRANTIES, THE LIMITATIONS OF LIABILITY AND LIABILITY CAP SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND US; AND THAT THE DISCLAIMERS OF WARRANTIES, THE LIMITATIONS OF LIABILITY AND LIABILITY CAP SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US. YOU ACKNOWLEDGE AND AGREE THAT WE WOULD NOT BE ABLE TO PROVIDE THE SERVICES TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

23.               Releases.

23.1The Site and the App provide You with access to a large number of independent Transportation Providers in your locality. Your contract for the hire of Services is directly with your Transportation Provider.  You agree and acknowledge that We are not liable to you, and you hereby waive any claims, causes of action, damages or liabilities, against Us with respect to any claim for injury to person or property, loss of property, or death, arising from (a) the conduct or negligence of the Transportation Providers and their drivers, (b) the manufacture or use of vehicles provided by the Transportation Provider, or (c) breach of any contract you may have directly with the Transportation Provider or driver.

23.2YOU HEREBY RELEASE US, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSEES, DISTRIBUTORS, REPRESENTATIVES, AFFILIATES, AND SUCCESSORS FROM CLAIMS, DEMANDS ANY AND ALL LOSSES, DAMAGES, RIGHTS, CLAIMS, AND ACTIONS OF ANY KIND INCLUDING, WITHOUT LIMITATION, PERSONAL INJURIES, DEATH, AND PROPERTY DAMAGE, THAT IS EITHER DIRECTLY OR INDIRECTLY RELATED TO OR ARISES FROM YOUR USE OF THE SITE, APP, OR SERVICES.

24.               Terms and Conditions for use of our Services:

The following Terms & Conditions shall apply to customers utilising the Services offered by Us for the hiring of commercial vehicles:
You shall pay the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the commercial vehicle Services.

You agrees and accepts that the use of the Services provided by Us is at Your sole risk, and further acknowledges that We disclaims all representations and warranties of any kind, whether express or implied.

You shall ensure that You will not indulge in any of the following activities while availing the service:

·         Soiling or damaging the body and/or any other interiors of the commercial vehicle.
·         Misusing, soiling or damaging any of the devices (technical/non-technical) in the commercial vehicle.
·         Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request by You. The driver also has the right to refuse such a pick-up.
·         Pressurizing the driver to overload truck with the consignment than the allowed limit.

You shall indemnify Us from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which We may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by You and shall pay such sums on demand to Us.

We hereby authorized to use the location based information provided by any of the telecommunication companies when You uses the mobile phone to make a booking for commercial vehicle. The location based information will be used only to facilitate and improve the probability of locating a vehicle for You.

We shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, Your particulars in Our possession in any way as We, in its absolute discretion, deems fit or if it considers it in its interests to do so.

We shall be entitled at any time without giving any reason to terminate the booking of the vehicle done by You.

In case of lost items during the journey, We will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

Any complaint in respect of the Services or the use of the mini-truck, the Customer has to inform Company of the same in writing within 24hours of using the mini-truck or the Services of Company.

We shall not be liable for any conduct of the drivers of the vehicle. However, We encourage You to notify it of any complaints that You may have against the driver that You may have hired using our Services.

We shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the You shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Our Website on the date that We may indicate that such addition, variation or amendment is to come into effect.

All the calls made to Our call centre are recorded by the Us for quality and training purposes.


25.               Governing Law

25.1This Agreement will be governed by and construed in accordance with the laws applicable in Delhi without regard to choice or conflict of law provisions. You hereby agree that all disputes arising out of this Agreement shall be heard exclusively in competent courts located at Delhi, and courts with appellate jurisdiction therefrom. You agree to submit to the personal jurisdiction of such courts, and further agrees that venue in Delhi is both proper and convenient. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, but not limited to, this section.

26.               No Representations

26.1We make no representation that the Site, its Content or the Services are appropriate or available for use in any particular location. Those who choose to access the Site or the Services do so on their own initiative and are responsible for compliance with all applicable laws including any applicable local laws.

27.               Limitation of Claims

27.1You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

28.               Infringement Notices and Takedown

28.1         We comply with the Designs and Copyright Act (“DCA”). We respect the intellectual property of others. If you believe in good faith that any content on the Site or the App infringes the copyright owned by you or a third party, please contact our copyright agent, at support@cargozdel.com
The notice must contain the following information:
·         A physical or electronic signature of the owner, or a person authorized to act on behalf of the owner, of the copyright that is allegedly infringed;
·         Identification of the copyrighted work allegedly infringed;
·         Identifying information reasonably sufficient to allow determination by Us of the location of the material that is allegedly infringing;
·         Information reasonably sufficient to permit Us to contact you;
·         A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
·         A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

28.2The Copyright Agent will only respond to claims involving alleged copyright infringement. We may give notice that We have removed or disabled access to certain material by means of a notice posted on Our Site, an email to a User, or by written communication via first claim mail to a User. If a User receives such notice, the User may submit counter-notification in writing to the designated agent. To be effective, the counter-notification must be a written communication and contain the following information: (a) the User’s physical or electronic signature; (b) a description of the material that was removed or to which access was disabled and the location at which the material appeared on the Site before it was removed or disabled; (c) a statement under penalty of perjury that the User has a good faith belief that the material was removed or disabled due to mistake or misidentification; and (d) the User’s name, physical address and telephone number, and a state that the User consents to the jurisdiction of a court for the judicial district in which the User is located, and that the User will accept service of process from the complainant. Notwithstanding this section, We reserve the right in Our sole discretion, at any time, to remove content which appears to infringe the intellectual property rights of another person or entity.
28.3You acknowledge that if you fail to comply with all of the requirements of this section, your DCA notice may not be valid. For any questions regarding this procedure, or to submit a complaint, please contact the representative designated above.

28.4We reserve the right to terminate any User’s access to the Site or the App if We determine, in Our own discretion, that the User is a repeat infringer.

29.               International Users and International Travel

29.1This Site is controlled, operated and administered by Us from Our offices within Delhi. If You access the Site from a location outside Delhi, You are responsible for compliance with all local laws. You agree that You will not use the Site or any Content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

29.2Some banks and credit card companies impose fees for international transactions including without limitation foreign transaction and conversion fees. These fees are determined solely by Your bank or credit card company and We are not responsible for any such fees. If You have any questions about these fees or the exchange rate applied to Your Reservation, please contact Your bank or credit card company.

30.               General Provisions

30.1No waiver of any term of the Agreement shall be deemed a further or continuing waiver of such term or any other term, and any failure to assert any right or provision under the Agreement shall not constitute a waiver of such term.

30.2If for any reason a court of competent jurisdiction finds any provision or portion of this Agreement to be unenforceable, then such provision or portion shall be construed, as nearly as possible, to reflect the original provision, and the remainder of the Agreement will continue in full force and effect.

30.3The Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by You, but may be assigned by Us without restriction.

30.4This Agreement, the Additional Terms, any other terms on Our Site, Our Privacy Policy and the Transportation Rules comprise the entire agreement between You and Us, state Our and the Transportation Providers’ entire liability, and Your exclusive remedy with respect to the Site and Services, and supersede all prior agreements pertaining to the subject matter of this Agreement and such terms, rules and policies.

30.5The section titles in the Agreement are used solely for the convenience and have no legal or contractual significance. No provision of the Agreement shall be construed against the owners of this site but rather shall be construed in a neutral and fair manner as terms entered into by a fully-informed party on a voluntary basis.

30.6The terms of the Agreement, which by their nature should survive the termination of the Agreement, shall survive such termination.

30.7The heading references herein are for convenience purposes only, do not constitute a part of these Terms, and shall not be deemed to limit or affect any of the provisions hereof.

30.8You agree that no joint venture, partnership, employment, or agency relationship exists between You and Us as a result of these Terms or use of the Site, the App or the Services. You further acknowledge that by submitting User Submissions or other Content, no confidential, fiduciary, contractually implied or other relationship is created between you and Us other than pursuant to these Terms.

30.9We may give notice to You by email, a posting on the Site, or other reasonable means. You must give notice to Us in writing via email to support@cargozdel.com or as otherwise expressly provided. If You have any questions or concerns about our Site, Services or your Reservation, or any other questions, You may contact Us via email to support@cargozdel.com.

30.10        Pricing Policies
·         No-surge guarantee
·         Tip and tolls may apply
·         Tolls incurred on the way to pick up or during your ride are charged